Customers want humans, not chatbots, to resolve customer service issues
Juniper Research predicts that the use of chatbots will save organizations more than $ 8billion a year by 2020, but at what risk to the customer experience? BizReport
Juniper Research predicts that the use of chatbots will save organizations more than $ 8billion a year by 2020, but at what risk to the customer experience? BizReport