Customers want humans, not chatbots, to resolve customer service issues
Juniper Research predicts that the use of chatbots will save organizations more than $ 8billion a year by 2020, but at what risk to the customer experience? BizReport
Tag Archives: want
Want to beat the slump in C&I loans? Find your niche
The post-election rise in business optimism has not yet resulted in a stronger demand for loans, if the first quarter was any indication. What does that mean for regional banks? American Banker: Feed
Survey: More consumers want to be paperless
When it comes to bills and even shoppers, more consumers want to be paperless. That’s a key takeaway from new Inlet data. Researchers found that more than half of consumers would give up either chocolate or alcohol if, in return, they wouldn’t receive paper mail. BizReport
Report: Boomers want personalization, individuality
Baby Boomers may be thought of as the generation with the most extra cash to spend, but one new report indicates they aren’t loyal with that spending money. More than half of Boomers, according to the study, will shop competitor brands if the price and experience are better. BizReport