Tag Archives: Customers

Customers want humans, not chatbots, to resolve customer service issues

By kckazMay 14, 2017UncategorizedChatbots, customer, Customers, humans, Issues, resolve, service, want

Juniper Research predicts that the use of chatbots will save organizations more than $ 8billion a year by 2020, but at what risk to the customer experience? BizReport

Customers will only embrace tech changes if staff does first

By kckazMay 2, 2017UncategorizedChanges, Customers, Embrace, First, Only, staff, Tech

Bankers are well aware of the industry transformation taking place. However, they need to convince employees that change is worthwhile before turning reimagined business models into realities. American Banker: Feed