Tag Archives: customer

Customers want humans, not chatbots, to resolve customer service issues

By kckazMay 14, 2017UncategorizedChatbots, customer, Customers, humans, Issues, resolve, service, want

Juniper Research predicts that the use of chatbots will save organizations more than $ 8billion a year by 2020, but at what risk to the customer experience? BizReport

Should banks spell out how they invest customer deposits?

By kckazFebruary 14, 2017UncategorizedBanks, customer, deposits, invest, Should, spell, they

Trust and transparency can be strengthened and like-minded borrowers and banks can be brought together if transactions are “tagged” and investments are explained, argues Bruce Cahan, adjunct professor at Stanford University. American Banker: Feed